Authorized Dealer

Canal Alarm is an authorized dealer for every brand we sell. Products purchased from Canal Alarm include the manufacturer's full warranty and support.

Not every website is an authorized dealer for the products they're selling. But Canal Alarm is an authorized dealer for every single brand we carry. Here are four reasons to buy from an authorized dealer.

  • Your warranty will be honored. Some manufacturers will only honor a request for service under warranty if the item was purchased from an authorized dealer. You may be asked to show proof of purchase through a dated invoice from an authorized dealer.
  • Canal Alarm only sells new equipment. The brand-new, unused, undamaged item is in its original packaging (where packaging is applicable). Packaging is the same as in our retail stores unless the manufacturer packaged the item in non-retail packaging, such as an unprinted box or plastic bag.
  • You will receive legitimate equipment made for the U.S. market. Unauthorized dealers, also called "gray market" dealers, sometimes sell units that look the same as those intended to be sold in the U.S. but do not meet the exact performance specifications. For example, they're unlikely to be UL listed and unsafe; they may need accessories provided with U.S. models and be challenging to repair.
  • Your dealer will have important information about your product. Because many manufacturers provide authorized dealers with thorough, ongoing training, those retailers have more info on how to set up and use their products. They may also be given info about product recalls or modifications.