Technical assistance for your Canal Alarm product is available anywhere in the continental United States of America for the lifetime of your product. Technical assistance is available 24 hours a day, 365 days a year.

Technical Assistance Program (TAP) 
Call: 212-431-5066 
Email: Contact us

When you call for technical assistance, please have the following information readily available: Canal Alarm sales order number found on the Canal Alarm order confirmation, serial number (S/N), description and images of the product's condition or problem, and a telephone number where you can be reached.

CIRCUMVENTING SYSTEMS: PLEASE BE AWARE THAT WE TRACK AND RECORD THE SERIAL NUMBERS (S/N) OF ALL PRODUCTS. THIS MEASURE IS IN PLACE TO PREVENT FRAUD AND ENSURE THE INTEGRITY OF OUR RETURNS PROCESS. BY PURCHASING FROM US, YOU ACKNOWLEDGE AND CONSENT TO THIS PRACTICE. THANK YOU FOR YOUR UNDERSTANDING AND COOPERATION.

Not every website is an authorized dealer for the products they're selling. But Canal Alarm is an authorized dealer for every single brand we carry. Here are four reasons to buy from an authorized dealer.

• Your warranty will be honored. Some manufacturers will only honor a request for service under warranty if the item was purchased from an authorized dealer. You may be asked to show proof of purchase through a dated invoice from an authorized dealer.
• Canal Alarm only sells new equipment. The brand-new, unused, undamaged item is in its original packaging (where packaging is applicable). Packaging is the same as in our retail stores unless the manufacturer packaged the item in non-retail packaging, such as an unprinted box or plastic bag.
• You will receive legitimate equipment made for the U.S. market. Unauthorized dealers, also called "gray market" dealers, sometimes sell units that look the same as those intended to be sold in the U.S. but do not meet the exact performance specifications. For example, they're unlikely to be UL listed and unsafe; they may need accessories provided with U.S. models and be challenging to repair.
• Your dealer will have important information about your product. Because many manufacturers provide authorized dealers with thorough, ongoing training, those retailers have more info on how to set up and use their products. They may also be given info about product recalls or modifications.

A manufacturer warranty backs most products sold on CanalAlarm.com. Although Canal Alarm does not itself warranty the products we sell, we do assist you in resolving issues during the warranty period. If you experience problems with any product you purchased that offers a manufacturer warranty, please contact support. We will either facilitate a resolution or put you in contact with the manufacturer so that they might assist you directly.

Keep in mind that Canal Alarm and our suppliers are not liable for any indirect, special, consequential or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from Canal Alarm, damages resulting from use of or reliance on the information present, even if Canal Alarm or its suppliers have been advised of the possibility of such damages. Warranty claims shall not apply to any products which have been subject to misuse, neglect, accident, modification, water, fire, dirt, lightning, paint, contamination, vermin, or to use in violation of instructions furnished, nor extended to units which have been repaired or altered outside of the factory.

Warranty information is listed on product detail pages and our manufacturer's directory.