Wholesale Distributor of Physical Security Equipment
Our Mission
At Canal Alarm, our mission is to provide security professionals with a vast inventory, technical expertise, and quick shipping, all while upholding the values of honesty, integrity, and reliability in the physical security industry.
The quality of our products and our customers' experience will always be our main priorities: both come before the scale of our company or the pace at which we grow. We are independently owned and operated. We are committed to slow and deliberate growth that does not jeopardize our goals or values.
Our industry-leading Warranty Assist℠, legendary customer care, and wide range of helpful resources ensure you get the most use—and joy—out of our products.
A LIFETIME OF
Support
Our industry-leading Warranty Assist℠, legendary customer care, and wide range of helpful resources ensure you get the most use—and joy—out of our products.
Lifetime Support
Lifetime Support
Technical assistance for your Canal Alarm product is available anywhere in the continental U.S. for the lifetime of your product. Technical assistance is available 24 hours a day, 365 days a year.
Technical Assistance Program (TAP) Call: 212-431-5066 Email: Contact us
When you call for technical assistance, please have the following information readily available: Canal Alarm sales order number found on the Canal Alarm order confirmation, serial number (S/N), description and images of the product's condition or problem, and a telephone number where you can be reached.
CIRCUMVENTING SYSTEMS: PLEASE BE AWARE THAT WE TRACK AND RECORD THE SERIAL NUMBERS (S/N) OF ALL PRODUCTS. THIS MEASURE IS IN PLACE TO PREVENT FRAUD AND ENSURE THE INTEGRITY OF OUR RETURNS PROCESS. BY PURCHASING FROM US, YOU ACKNOWLEDGE AND CONSENT TO THIS PRACTICE.
Authorized Dealer
Authorized Dealer
Not every website is an authorized dealer for the products they're selling. But Canal Alarm is an authorized dealer for every single brand we carry. Here are four reasons to buy from an authorized dealer.
Your warranty will be honored. Some manufacturers will only honor a request for service under warranty if the item was purchased from an authorized dealer. You may be asked to show proof of purchase through a dated invoice from an authorized dealer.
Canal Alarm only sells new equipment. The brand-new, unused, undamaged item is in its original packaging (where packaging is applicable). Packaging is the same as in our retail stores unless the manufacturer packaged the item in non-retail packaging, such as an unprinted box or plastic bag.
You will receive legitimate equipment made for the U.S. market. Unauthorized dealers, also called "gray market" dealers, sometimes sell units that look the same as those intended to be sold in the U.S. but do not meet the exact performance specifications. For example, they're unlikely to be UL listed and unsafe; they may need accessories provided with U.S. models and be challenging to repair.
Your dealer will have important information about your product. Because many manufacturers provide authorized dealers with thorough, ongoing training, those retailers have more info on how to set up and use their products. They may also be given info about product recalls or modifications.
Warranty Assist℠
Warranty Assist℠
Canal Alarm will assist with any product that has become defective within the specific manufacturer’s warranty period. Warranty terms and conditions differ from manufacturer to manufacturer. Some manufacturers will not honor warranties unless certain requirements are met, and due diligence performed by customers (such as obtaining service or repair ticket numbers from factory technical support). Specific warranty information can be obtained by contacting Canal Alarm or the manufacturers directly. Canal Alarm will assume no responsibility for failure to follow manufacturer set guidelines.
Warranty claims shall not apply to any products which have been subject to misuse, neglect, accident, modification, water, fire, dirt, lightning, paint, contamination, vermin, or to use in violation of instructions furnished, nor extended to units which have been repaired or altered outside of the factory.
Service is our most important product. Our project registration and systems design services enable you to save time and money. Our knowledgeable team members have an average of 20 years of industry experience, and we have experts for every category and application. We work to solve your product and design challenges at every interaction, alleviating your workload and making installations easier and more efficient.
Everything we do is rooted in the iconic legacy of our family-owned and -operated company. We’re driven by integrity and inspired by the constant pursuit of meaningful innovation. It’s a lofty undertaking. And we depend on passionate, talented employees to push us forward every day. We are always in search of ambitious individuals who want to join our team.
Customer Reviews
Thank you, Long Island, for trusting us with your security needs and for recognizing us as the best security store on the island.
"Zaib is the best he is very good and explains everything to in details also you can get him on the phone to explain..."
— Donald Archer on Google
"Wow. And once again wow. Chris, He is the one and only, his service is excellent, he is honest and trustworthy, very…"
— Raziel Ahrak on Google
"This is one of the few brick and mortar places that will help you supply your security needs. It still can't be beaten…”
— Konstantin Izhykov on Google
"There is one the must professional and variety hardware that can be found in the area…”
— Sonida on Google
"Chris was able to answer all of our questions and explain in detail the different skus we were looking at to find out…"
— Gule Sid on Google
"All the guys there are great and always will ing to help you no matter how annoying you are thanks guys…”
— Giovanni Castronovo on Google
Free Quotes
We show you how to do it. Get a free system design.
Authorized Dealer
Canal Alarm is a manufacturer authorized dealer.
Lifetime Support
Free Warranty Assist℠ and lifetime tech support.
Price Match
We will not be undersold–Best Price Guarantee.
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